[Douglas Shepherd]

I purchased this them and my license is not active or updated for this. I have a screen shot of this. Let me know what this mean. Thanks

[Blogging Theme Styles]

Hi Douglas,

We’ve seen this issue before so let’s see why it’s happening.

Can you tell me what version is your PostMagazine Pro theme?

You can find that out in Appearance > Themes > and by clicking on PostMagazine Pro.

Thank you!

[Blogging Theme Styles]

Hi Douglas,

I see that you successfully entered the licence key for Openness Pro as it says that it is active in your account.
I don’t see any website entered for the PostMagazine Pro theme in your account with us here. That could be why the status is unknown.

What I suggest is to try to enter your 1 year theme membership licence key instead of the separate licence keys. That way, one key will suffice for all the themes.

[Douglas Shepherd]

I entered the following license after making the theme active to my website and it says the same error. The license entered is 83c052c04976c2ca528e69edc55cc731 Here are two screenshots.

[Douglas Shepherd]

How can this be a invalid license for POSTMAGAZINE theme? This is the license that was given 83c052c04976c2ca528e69edc55cc731. see screenshot

[Blogging Theme Styles]

Thanks for trying it out and I apologize for this!
Can you create a temporary user account for us with administrator access to your WordPress website?
Then, you can send us the link and username and password via the email thread. We can continue the conversation here after the credentials are given via email.

Thank you!

[Blogging Theme Styles]

Thank you so much for your patience. We have resolved the issue and have tested your theme’s licence and by updating it. Everything works as intended now.

Blessings.

[Author]

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